Global Support / India Office

Address

503, Ecstacy Business Park, City of Joy, JSD Road, Mulund West, Mumbai Maharashtra 400080

Escalation Matrix

Submission of your support request

You will have to raise your query with any of our service channels given below. You will receive a detailed response within 24 hours, depending upon the priority of the query. Requesting you to raise a ticket at website on

Raise your support ticket via email on
support@shivaami.com
Call Us at Our Support Number
+ 91 7757 84 1333 Ext: 2
In case you want Direct support from Google Then you may call on
1800 108 7879

Please provide us with your ticket number, domain name, your name, and mobile number for quicker resolution of your query.

Call Us at Our Support Number and speak to a Support Manager Mr.Harpreet Bunayat
7757841333 Ext:2 or email him at harpreet@shivaami.com

Please provide us with your ticket number, domain name, your name, and mobile number for quicker resolution of your query.

Escalation to a higher authority

If your query has not been resolved to your satisfaction as per Step 2, you can escalate this complaint to Chetana Chaudhari by writing to us

email at chetana@shivaami.com or our CEO at punit@shivaami.com

Please mention the query reference number assigned to you for speedy resolution.

After Office hours, in case of critical support, you may call Google 1800 108 7879 also.

Before you call us for support, kindly make sure that below conditions are met with.

Is the issue is with mail client or webmail. If email issue persist in mail client then check the same using webmail. Please confirm your internet is working.

For migration related issues please check below.

The migration rate can be limited by hardware and/or network latency issues. Factors that can affect migration speed include

  • Physical resources on the client machine, like CPU, memory, disk speed, and network connection speed.
  • Physical resources on the Microsoft® Exchange or IMAP server.
  • The overall speed of your network and your connection to external networks.
  • The amount of traffic outside your network.
  • Size of attachments in email.

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